UX Designer/Architect

If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization, have great advancement opportunities and thrive on working in a fast-paced, exciting environment, then this opportunity with Bridgeline Digital is for you. Bridgeline has an immediate opening for a Technical Support Associate.

Overview

As a Technical Support Associate at Bridgeline Digital, you’ll work as part of a small support team in our Woodbury, NY office providing technical troubleshooting and how-to assistance to Bridgeline’s customers using the Hawksearch and Celebros search products. The ideal candidate will have excellent communications skills and experience in technical support for a software company, with a focus on site search.

Responsibilities

  • Customer Support – gathering information about issues with our software, entering tickets into
    Zoho, attempting to resolve issues or answer how-to questions, routing to other departments for
    resolution and customer follow-up.
  • Technical Troubleshooting – gathering information on technical issues such as error messages
    and logs, analyzing client implementations as well as shared software components to identify
    defects, attempting to reproduce problems, documenting defect scenarios, diagnosing root causes
    and providing resolutions or workarounds
  • Technical Writing – catalog common issues and their resolution for our Knowledgebase

Experience/Skills Required

  • 4-year college degree or equivalent work experience, preferably in a technical field such as
  • computer science
  • 1-3+ years’ experience working in a customer-facing technical support role
  • Experience with a support ticketing system (e.g. Zoho, ZenDesk, Freshdesk)
  • Experience troubleshooting web-based software issues
  • Excellent written and verbal communication skills (English), with the ability to explain complex
  • technical problems to non-technical audiences
  • 1-2 years web development experience is a plus (HTML, CSS, JavaScript, XML/XSLT, ASP.NET/C#)
  • E-commerce, content management, and/or marketing automation experience is a plus

Bridgeline Offers

  • Competitive base salary and benefits, paid vacation and holidays, 401K, and more
  • Dynamic, open-minded company with great opportunities for personal development
  • Work with the newest development and digital engagement technologies
  • An organization where suggestions are encouraged and your influence can be felt within the
    company and Bridgeline’s Software
  • Professional development and career advancement opportunities
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